FAQ | ROCKERS | Rock safe

IN FINLAND

*Posti

Parcel Package - delivered primarily to your home. If the parcel is too large to be delivered home, or cannot be delivered, you can pick up your parcel from Post or Posti Parcel Locker

Home Delivery - delivered to your door

*Matkahuolto

Near Parcel - delivered to nearest pickup point

WORLDWIDE SHIPPING

*DHL / BRING

Parcel Connect package - delivered to nearest pickup point

Rockers gives its products a manufacturing warranty on manufacturing and raw material defects.

If there is a clear defect in the product, the rockers will repair the item free of charge within a reasonable time (usually within 1 month).The warranty does not cover damage caused by normal wear or misuse. These include: self-inflicted or in-use scratches or other malfunctions. Warranty defects should be noted when the product owner has held the product for 20 days. This is because we are unable to know if the product has been tampered with in the sense of compensation. If you notice a defect in the product, please inform us at rockers@rockers.fi as soon as possible

Keep products out of the reach of children!

Remember that our products are not ment to be toys, and due to the nature of the products treat them carefully, like any other jewelry or item. They are not unbreakable, do not throw it, bend it, or treat it badly any other way.
We will not compensate/replace damaged products that are self-inflicted

We do not take responsibility for matters, where subcontractor of any parts (excluding the stones) has given us incorrect information about part/product

When you buy a product, you agree to our terms and conditions

We reserve the right to change prices and conditions

Rockers doesn’t collect/have any access to credit card information.

Rockers itself doesn’t deal with your credit card information. Rockers doesn’t collect, store or process such data in any way.

When a customer places an order, Rockers-site sends the order information to the payment processor and then redirects the customer securely to the payment gateway’s website page where you enter your credit card information. When the payment is done, the payment processor sends a reply (callback) containing the payment status to rockers-site.
So, your payment information is processed on the payment processor side using a secure protocol.

COOKIES

We receive, collect and store information when you enter on our website or provide us in any other way. We do not collect the Internet protocol (IP) address. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect some personally identifiable information (including name, email, communications). This information may be used by our company Nerve Ltd, for services that may be related to, for example, the distribution of our newsletters. We do not sell your information or collect credit card information. Comments, feedback, product reviews and recommendations are collected.

If you don’t want us to process your data anymore, please contact us at rockers@rockers.fi.

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